This Privacy Policy describes how Stoop Staffing ("Stoop," "we," "us," or "our") collects, uses, and handles your information when you use the Stoop platform. By using the Platform, you agree to the practices described in this Policy.
1. Information We Collect
We collect the following categories of information:
- Phone number — required for account creation and OTP-based authentication
- First and last name — used to identify you within the Platform
- Backup email address — optional, used for account recovery only
- Location preferences — city, state, or region provided during onboarding
- Profile information — experience, availability, pay preferences, team size preferences, and other onboarding data
- Profile photos and banner images — displayed on your profile
- Video pitch recordings — optional, displayed to matched TLs
- Social profile links (LinkedIn, Instagram, Twitter/X, TikTok, Facebook) — optional, shared only after a confirmed hire and only if you choose to share them
- Message content — content of in-app messages between Reps and TLs
- Device and usage data — device type, OS version, screens viewed, interactions, and session length, collected to improve the Platform
2. How We Use Your Information
We use your information to:
- Authenticate your identity via OTP and secure your account
- Create and display your profile to matched users
- Run our matching algorithm to connect Reps with relevant TLs and vice versa
- Facilitate in-app messaging between matched users
- Send push notifications about matches, messages, and platform updates
- Enforce our Terms of Service and maintain platform integrity
- Improve matching quality, platform features, and user experience
- Respond to support requests and account inquiries
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We do not share your information with advertisers.
Rep last names, phone numbers, and email addresses are not disclosed to TLs prior to a confirmed hire. Upon hire, Reps may voluntarily choose to share their contact details directly with the TL. This sharing is opt-in and controlled entirely by the Rep.
We may disclose your information if required by law, court order, or government authority, or to protect the rights, safety, or property of Stoop or other users.
4. Third-Party Services
We use the following third-party services to operate the Platform. Each has its own privacy policy governing their data practices:
- Supabase — authentication, database, and file storage
- Mux — video storage and playback for pitch videos
- Expo / EAS — app delivery and push notification infrastructure
- Stripe — payment processing (once paid tiers are introduced)
5. Data Retention
Your profile data is retained for as long as your account is active. If you delete your account through the Settings menu, your personal data will be permanently removed from our systems within 30 days, except where retention is required by law.
Message content may be retained for a limited period after account deletion for abuse prevention and legal compliance purposes.
6. Security
We use industry-standard encryption for data in transit (TLS) and at rest. OTP-based authentication reduces the risk of password-related breaches.
While we take reasonable steps to protect your information, no system is completely secure. We encourage you to use a device with a passcode and to notify us immediately at [email protected] if you suspect unauthorized access to your account.
7. Children's Privacy
The Platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we will terminate their account and delete their data promptly.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of push notifications through your device settings
- Withdraw consent where processing is based on consent
9. Changes to This Policy
We may update this Privacy Policy at any time. When we make material changes, we will notify you via in-app notification or other reasonable means prior to the changes taking effect. Continued use of the Platform after changes constitute your acceptance of the updated Policy.
10. Contact
For questions or concerns about this Privacy Policy or our data practices, contact us at [email protected] or through the Help & Support menu in the app.